Still, there is something magical about the afternoon. The sky is sterling silver, the air shimmering with mist. It’s chilly but probably too warm for snow. Ava stands at the flagpole and waves to her students, who are waving madly back at her through the fogged-up windows of the school bus.

Merry Christmas, Miss Quinn, Merry Christmas, Merry ChristMAS!

How Ava longs to be eight again! Or, no, not eight but five. She was five years old the Christmas before her parents split.

Ava sees Claire Frye, wearing a long red coat and a matching red hat set precariously on top of her dark curls, run into her father’s arms. Her father, Gavin Frye, who looks like the pirate Bluebeard, picks Claire up and swings her around so that her hat sails through the air and hits the damp pavement. Gavin retrieves Claire’s hat and from his pocket pulls a wax paper bag that Ava knows has come from the Nantucket Bake Shop. Claire discovers two elaborately frosted sugar cookies inside—one Santa, one Rudolph. She chooses Santa and promptly eats his ear. Gavin munches Rudolph’s antlers and offers his daughter his arm, like a nineteenth-century gentleman caller.

Ava gets choked up. Claire’s mother was hit by a car in September; she died in the ambulance on the way to the hospital. This will be Claire and Gavin’s first Christmas without her. If they can get into the spirit of the holiday, well then, so can Ava. If she has to play “Jingle Bells” a hundred more times this season, she will do so in Claire Frye’s honor.

Ava doesn’t check her cell phone until she is sitting in the front seat of her red Jeep Wrangler with the engine running, the heater cranked, and her seat belt fastened. This is her pointless ritual; she wants to be ready for a collision with reality in the event that her phone doesn’t tell her what she wants to hear. Which, thanks to her crazy family and her maddeningly aloof boyfriend, it rarely does.

Deep breath. She presses the damn button.

A text from her mother, who tends to treat text messages like handwritten letters, down to the impeccable punctuation: Hello, sweetheart! I’m in the car, headed to the studio. I miss you. Your paper angel is the only holiday decoration in my apartment. I’m off to Maui tomorrow; I’ll be staying at the Four Seasons. I’ll send you a ticket if you’d like to escape the winter wonderland…? Daddy sounded like even HE was tempted. (Mitzi must have bought a particularly ugly sweater this year—laughing out loud!) I love you, sweetie! Xoxo, Mom

Ava closes her eyes and envisions her mother’s three-bedroom apartment on the thirty-second floor of a luxury building on Central Park West—sumptuous and soulless. Ava has no doubt that what her mother says is true; Margaret Quinn is far too busy to deal with Christmas decorations, except for the paper-angel ornament Ava made in second-grade Sunday school at Holy Trinity Episcopal, on East Eighty-Eighth Street, back when her parents were parenting and cared about things like religious education. Back when they lived in the happy, messy brownstone between York and East End. Margaret has saved the angel all these years in an uncharacteristic show of sentimentality. The angel would be dangling by fishing line in one of the floor-to-ceiling windows overlooking the park, or it would be resting inside a six-thousand-dollar Dale Chihuly glass bowl on the ten-thousand-dollar coffee table carved from a single piece of teak harvested from an ancient southeast Asian forest.

Ava loves her mother and yearns for her even now, at age twenty-nine. Ava can see her mother on channel 3 every weeknight at six o’clock, but that’s hardly the same thing; in fact, it makes Ava’s longing worse, so she avoids watching the nightly news.

A text from Mitzi: I’m so sorry.

Sorry for what? Ava wonders. But she deletes the message. She will have too much Mitzi as it is over the holiday break.

A text from her brother Kevin: Stop by the Bar on your way home.

Tempting.

A text from her brother Patrick: Something came up, Jen and kids headed west, I’m staying in the city for Christmas.

What? Ava reads the text twice, thinking there must be a mistake. She doesn’t care if she sees Patrick or not. As the firstborn, he tends to be bossy, bordering on dictatorial, and he’s egregiously mercenary—all he seems to care about anymore is money, money, money—but Ava can’t believe her nephews aren’t coming. What is Christmas without children? She nearly calls Patrick, but she knows he won’t answer while the stock exchange is still open.

Item 5: a missed call from her father (no message). Weird, because he knows she is unreachable until three o’clock, and if he needs her to pick up eggs or sugar or food coloring or bananas for the inn, he’d better speak to her in person, or she’ll conveniently tell him that she stopped by the Bar to see Kevin and never got the message.

Finally, she scrolls down to the name she has been hoping for. Nathaniel Oscar, labeled in her phone by his initials, NO. There are three text messages from NO, and Ava’s heart sinks. Three messages means bad news.

6 a. Decided to head home after all, taking 1:30 flt, renting car.

6 b. Hyannis. Going to Panera for chipotle ckn xtra mayo.

6 c. Don’t be mad, Mom laid guilt trip. Back next wk, ill call. Xxx

“Arrraugh!” Ava starts to yell, but her voice is so strained from singing carols that she can barely get the sound out. She watches her favorite group of fifth-grade boys run for the ice rink, with their hockey skates slung over their shoulders. She honks the horn at them, and they see her and wave. Merry Christmas, Miss Quinn, Merry ChristMAS! Liam tackles Joel, and Darian steals Jarrett’s hat. Not a one of them can carry a tune, and yet they talk incessantly about starting a rock band.

Ava adores them and hopes they grow up to be considerate boyfriends and thoughtful husbands.

Nathaniel is probably halfway to Greenwich by now. There are many things wrong with this scenario. Ava won’t be with Nathaniel for Christmas, he clearly won’t be proposing, the way she has hoped and prayed for every night (she prays to St. Jude, the patron saint of desperate causes), and he won’t provide an escape from the nuthouse that is the Winter Street Inn. He won’t be gamely singing along as she plays “Jingle Bells” for the ten zillionth time or handing out cups of Mitzi’s horrendous spiced cider (so heavy on the cloves, it’s nearly undrinkable). No… instead, he will be in the enormous stone house where he grew up, in Greenwich, Connecticut, with his parents, his two sisters, and their kids. He will be half a mile down the road from Kirsten Cabot, his high school girlfriend, who is recently divorced and home for the holidays.